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Personalities Lurk Behind Twitter Streams

Increasingly, we are seeing the connection between all that we do and our personalities. Why is this  “groundbreaking?” For centuries now, we’ve assumed people are products of their decisions. Educate people with good logic and good decisions will follow. Historically, we’ve expressed this as free will. It then invaded economics with the rational actor decision-making […]

Change Management Strategy #3: Keywords

This entry is part 3 of 8 in the series Change Management Strategy

This entry is part 3 of 8 in the series Change Management StrategySetting the mood – by talking about change before we announce it – is a change management tactic. Behind this though is a strategic backdrop emphasizing keywords. The most public examples of this strategy occur in politics. Prior to the 1994 capture of […]

Word Power: “Money” vs. “Time”

When we think about the power of words, we often focus on the ideas they consciously express. However, their power extends unconsciously as anchoring tools and mood setters. In other words, they can alter how people think and feel without their knowledge. In fact, the words “think” and “feel” alone can influence whether we get […]

Golfing Analogy: Working with People

People often feel that playing politics in the workplace is something dirty and to be avoided. Well, cleaning house and taking out the garbage is dirty work too, but it’s necessary. Still, it’s hard for some to see this as anything but compromising, “not being who I am.” Yet, as we saw with honesty, euphemisms, […]

Placebo Management (Pt 3): Stories Change Taste

This entry is part 2 of 5 in the series Placebo Management

This entry is part 2 of 5 in the series Placebo ManagementWayne Curtis’ article, “The Secret Ingredient,” which appeared in the April 2012 edition of The Atlantic discusses liquor companies’ claims about centuries-old, secret recipes. His point is that marketing drives the myths and stories behind these recipes more than the actual ingredients of the […]

Eloquence Trumps Honesty in Trust & Likeability Wars

Intuitive approaches often work because we don’t believe they do. Advertising is an excellent example: it influences us because we often believe it doesn’t. This extends to our complaints about politicians not answering the question. Todd Rogers and Michael I. Norton researched this and were asked to “Defend Your Research” in “People Often Trust Eloquence […]

Labels Influence Our Evaluation of Content

Designer labels encourage us not only to believe that the wearer has status but also trustworthiness, talent and many other positive attributes. In fact, the label is more important than the clothes themselves. In the article, “I’ve Got You Labelled”, appearing in the April 2, 2011 edition of The Economist, Rob Nelissen and Marijn Meijers […]

What the Failures of Online Dating Can Teach Us

In the last two weeks I ran across articles in The Atlantic and The Economist about online dating: “Take the Data of Dating” and “Love at First Bite” respectively. Regardless of your relational status, the surveys and profiles people are completing to facilitate the process are instructive in understanding the pitfalls of objective personality tests […]

Play Politics or Risk Your Job

Once, a woman who had just joined a bank wanted to meet with me since I had experience working at a bank. After asking many questions, she apologized and said, “I just want to make sure I do a good job.” I responded, “Well, first, you have to realize that just doing a good job […]